Frequently Asked Questions

Can't find your answer here? Email us at support@avenzahub.com and we'll get back to you within 24–48 hours.

🛒 Orders

How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Can I cancel or change my order after placing it?
Please contact us at support@avenzahub.com as soon as possible. We'll do our best to accommodate before the order ships.

I didn't receive a confirmation email. What should I do?
Check your spam folder first. If it's not there, email us and we'll resend it.

🚚 Shipping

Where do you ship?
We ship worldwide to over 25 countries including the US, Canada, UK, Australia, and most of Europe.

How long does shipping take?
United States: 9–15 business days after your order ships
Canada & Europe: 10–20 business days
Rest of World: 14–25 business days

How much does shipping cost?
Shipping is free on every order — no minimum required.

How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also visit our Track My Order page.

🔄 Returns & Refunds

What is your return policy?
Every order has a 30-day guarantee, counted from the day it's delivered. RelaxWave: email us at support@avenzahub.com and we'll refund you, even if you've used it. You keep it, so there's nothing to send back. Other products: email us and we'll send return instructions. Full details are in our Refund Policy.

How long does a refund take?
Once we approve your refund, we send it to your original payment method within 10 business days. Your bank or card company may take a few extra days to show it. For RelaxWave, we approve it once we've found your order. For other products, we approve it after we receive and check your return.

My item arrived damaged. What do I do?
Email us at support@avenzahub.com with a photo and your order number — we'll send a replacement or full refund immediately.

💳 Payments

What payment methods do you accept?
All major credit and debit cards — Visa, Mastercard, American Express — plus Shop Pay, Apple Pay and Google Pay.

Is it safe to enter my payment information?
Yes. Our store uses industry-standard SSL encryption on every transaction.

📦 Products

Are your products genuine?
Yes. Every product is sourced from verified suppliers and exactly as described.

I have a question about a specific product. Who can I ask?
Email us at support@avenzahub.com and we'll get back to you with everything you need.