Frequently Asked Questions
Can't find your answer here? Email us at support@avenzahub.com and we'll get back to you within 24–48 hours.
🛒 Orders
How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.
Can I cancel or change my order after placing it?
Please contact us at support@avenzahub.com as soon as possible. We'll do our best to accommodate before the order ships.
I didn't receive a confirmation email. What should I do?
Check your spam folder first. If it's not there, email us and we'll resend it.
🚚 Shipping
Where do you ship?
We ship worldwide to over 25 countries including the US, Canada, UK, Australia, and most of Europe.
How long does shipping take?
United States: 7–15 business days
Canada & Europe: 10–20 business days
Rest of World: 14–25 business days
How much does shipping cost?
Shipping is free on every order — no minimum required.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also visit our Track My Order page.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Contact us at support@avenzahub.com to start a return.
How long does a refund take?
Refunds are processed within 5–10 business days to your original payment method.
My item arrived damaged. What do I do?
Email us at support@avenzahub.com with a photo and your order number — we'll send a replacement or full refund immediately.
💳 Payments
What payment methods do you accept?
All major credit and debit cards — Visa, Mastercard, American Express — plus Shop Pay, Apple Pay and Google Pay.
Is it safe to enter my payment information?
Yes. Our store uses industry-standard SSL encryption on every transaction.
📦 Products
Are your products genuine?
Yes. Every product is sourced from verified suppliers and exactly as described.
I have a question about a specific product. Who can I ask?
Email us at support@avenzahub.com and we'll get back to you with everything you need.